Privacy Policy

Pet Trial Finder ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services to connect pet owners with veterinary clinical trials.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Complete our clinical trial matching questionnaire
• Contact us for support or inquiries
• Subscribe to our newsletter or updates
• Participate in surveys or feedback forms

Personal information may include:

• Contact Information: First name, last name, email address, phone number, postal code
• Pet Information: Pet name, species, breed, age, weight, medical conditions, medications, vaccination history
• Veterinary Information: Current veterinarian name, clinic name, contact information
• Trial Preferences: Location preferences, trial type preferences, availability
• Payment Information: When applicable, credit card information (processed securely through Stripe)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages viewed, time spent on pages, links clicked, referring website
• Location Information: General geographic location based on IP address
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and store certain information

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Veterinary clinics and professionals who refer you to our service
• Clinical trial researchers and institutions
• Analytics providers (e.g., Microsoft Clarity, Google Analytics)
• Payment processors (e.g., Stripe)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Clinical Trial Matching: To match your pet with appropriate clinical trials based on species, breed, medical conditions, and location
• Communication: To contact you with trial matches, updates, and important service notifications
• Service Provision: To process your applications, manage your account, and provide customer support
• Payment Processing: To process payments for application fees when applicable
• Service Improvement: To analyze usage patterns, troubleshoot issues, and improve our platform
• Research Coordination: To share your information with clinical trial researchers and veterinary institutions (with your consent)
• Marketing: To send promotional materials, newsletters, and updates (you may opt out at any time)
• Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights
• Analytics: To understand how users interact with our website using tools like Microsoft Clarity

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Clinical Trial Researchers

With your explicit consent, we share your contact information and pet medical information with clinical trial researchers and veterinary institutions to evaluate your pet's eligibility for specific trials.

3.2 Veterinary Professionals

We may share information with your current veterinarian or trial veterinary staff as necessary to facilitate trial participation and coordinate care.

3.3 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Data storage and hosting providers (e.g., Airtable, AWS)
• Payment processors (e.g., Stripe)
• Email service providers
• Analytics providers (e.g., Microsoft Clarity)
• Customer support platforms

3.4 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

3.5 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity.

3.6 Aggregated or De-Identified Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you for research, marketing, or other purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure data storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• PCI-compliant payment processing through Stripe

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The type of information collected
• The purpose for which it was collected
• Legal, regulatory, or contractual requirements
• Whether you maintain an active account

When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Object: Object to certain processing activities
• Withdraw Consent: Withdraw consent for specific uses of your information

To exercise these rights, please contact us at:

Note: We will respond to your request within 30 days. We may require verification of your identity before processing certain requests.

7. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@pettrialfinder.com.

If we discover that we have collected personal information from a child under 18, we will promptly delete that information from our systems.

8. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices of third parties.

We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own, including the United States. These countries may have data protection laws that differ from those in your country.

By using our services, you consent to the transfer of your information to countries outside your country of residence. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website
• Notify you via email or prominent website notice if changes are material

Your continued use of our services after the effective date of the updated Privacy Policy constitutes acceptance of the changes. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: