Refund Policy

1. What You Are Buying

Pet Trial Finder is a browser-based service for personal, non-business use. Nothing is downloaded or shipped. We sell one-time purchases only. We do not offer subscriptions, and nothing renews automatically, so there is nothing to cancel.

• $7 Matching Fee (the Eligibility Check): we search active clinical trials against your pet's profile and show you your matches.
• $23 Application Fee: charged only if there are trials to apply to and you choose to proceed. We submit your pet's application to your matched research teams.

Current prices are listed on our pricing page.

2. When Your Purchase Is Delivered (and Becomes Final)

• $7 Matching Fee: delivered when your match results are shown to you. If you buy through an AI assistant or agent, you first complete a short intake form about your pet, and it is delivered when you complete that intake and your results are shown.
• $23 Application Fee: delivered when your application is submitted to the research teams.

Once a purchase is delivered, it is final. We do not offer refunds or returns, including if your search finds few or no matches, you change your mind, or a research team does not accept your pet into a trial (that decision is theirs alone).

Not yet delivered? If you paid the Application Fee and submission has not yet begun, you may request a refund by emailing support.

If you bought through an AI assistant and don't complete the intake form within 30 days, your purchase hasn't been delivered; email support and we'll refund it.

3. Every Way to Buy

This policy applies to every purchase channel: our website, and purchases made through AI assistants or agents. The same terms apply either way.

4. When We Will Refund You

We will refund your original payment method for:

• Duplicate charges: you were charged more than once for the same purchase.
• Billing errors: you were charged an amount different from the price shown at checkout.
• Failure to deliver: we did not deliver the service you paid for, and we were unable to fix the problem within a reasonable time after you told us about it.

If you believe an AI assistant or agent made a purchase you did not authorize, contact support@pettrialfinder.com right away and we will review it.

Approved refunds are returned to the original payment method through Stripe. Your bank may take additional time to show the refund.

5. The $23 Is Never Charged When No Trials Match

If your search finds no matching trials, you will not be charged the $23 Application Fee.

6. Getting Help With a Billing Issue

Email support@pettrialfinder.com and include:

• The email address used for the purchase
• The date and amount of the charge
• A short description of the problem

We typically respond within 24-48 hours on business days.

7. Please Contact Us Before Disputing a Charge

If a charge looks wrong, please contact us at support@pettrialfinder.com before you dispute it with your bank or card issuer. We can usually fix billing problems faster by working with you directly.

8. Related Policies

This policy is part of our Terms of Service. See also our Privacy Policy.